Fernando Labastida’s Integration Blog

For those of you who can read Spanish, I found a cool new blog about CRM in Latin America called, believe it or not, CRM en Latinoamérica.  It’s got a good mix of postings about the practices of CRM, such as “Customer Service is the New Marketing.” about social networking, such as Facebook opening up a portal for Hispanics, and of course topics near and dear to my heart such as CRM technology, “10 Things  your CRM System Must Have.” Don’t forget number 11, integration with your back-end systems!!!

I might be a late-comer to the blogging world, but I think I’m learning the ropes pretty quickly. I’ve discovered an alternate dimension: the blogosphere. I’ve also discovered that there are now new types of blogs, such as newsy blogs, that look just like news sites; they’re very cool. The first one (well, the only one), that I’ve discovered is a blog/news site called SalesforceTimes.com. It was started by Adam Killam, the founder of the Vancouver Salesforce.com User Group. Adam has done a great job of aggregating news about Salesforce.com and creating original content, such as an article speculating about the possible sale of Salesforce.com. I think he’s also looking for some good content to add to the site as well.