CRM in Latin America
For those of you who can read Spanish, I found a cool new blog about CRM in Latin America called, believe it or not, CRM en Latinoamérica. It’s got a good mix of postings about the practices of CRM, such as “Customer Service is the New Marketing.” about social networking, such as Facebook opening up a portal for Hispanics, and of course topics near and dear to my heart such as CRM technology, “10 Things your CRM System Must Have.” Don’t forget number 11, integration with your back-end systems!!!
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